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How to create a FAQ screen

16 May 2024 · 6 min read

Ionic Design Kit, built on a design base of Ionic Framework components, simplifies app development by providing designers with a range of pre-made elements. Designers can effortlessly pick and place elements, eliminating the need to create components from scratch. For developers, this means no complex coding – all components are sourced from the Ionic Framework. The result is a speedy, efficient, and collaborative process, making the Ionic Design Kit essential for both designers and developers.

The purpose of the FAQs screen is to enhance user understanding, troubleshoot issues efficiently, and alleviate potential concerns. By presenting clear and concise information in a structured format, this screen contributes to a more user-friendly interface, fostering a positive interaction between the application and its users.

Through a detailed guide, this article empowers designers and developers to seamlessly integrate a user-centric FAQs screen into their apps, leveraging the design components from the Ionic Kit, built on the library of the Ionic framework.

1. Install Ionic CLI with the command

Creating a project with the Ionic CLI

npm i -g @ionic/cli

2. Create a new project

Run the following command.

ionic start faqs-screen blank --type=react

3. Get inside the project directory

cd faqs-screen

4. Create the page

Create page FAQs.tsx inside src/pages and add code

import { IonPage } from '@ionic/react';

const FAQs: React.FC = () => {
  return (
    <IonPage></IonPage>
  );
};

export default FAQs;

Please make sure that you've added routing in src/App.tsx for the created page. All Ionic framework components that will be used below should be imported similarly to the IonPage component.

5. Add header code and content

For convenience, we will be using the layout structure recommended by Ionic for our screen. This allows us to add header code and content inside the <IonPage></IonPage>:

<IonPage>
  <IonHeader>
    <IonToolbar>...</IonToolbar>
  </IonHeader>
  <IonContent>...</IonContent>
</IonPage>

6. Position the buttons

Inside the IonToolbar component, add the IonButtons component and set the slot to start. This positions the button at the beginning of the toolbar.

<IonHeader>
  <IonToolbar>
    <IonButtons slot='start'>
    </IonButtons>
  </IonToolbar>
</IonHeader>

7. Create a back button

Within the IonButtons component, include the IonBackButton component, setting the properties defaultHref='#' and text='', to create a back button that navigates back in the app's history upon being clicked.

<IonHeader>
  <IonToolbar>
    <IonButtons slot='start'>
      <IonBackButton defaultHref='#' text=''></IonBackButton>
    </IonButtons>
  </IonToolbar>
</IonHeader>

8. Add title for the page

After the IonButtons component, place the IonTitle with the text 'Logotype' to add a title for this page.

<IonHeader>
  <IonToolbar>
    <IonButtons slot='start'>
      <IonBackButton defaultHref='#' text=''></IonBackButton>
    </IonButtons>
    <IonTitle>Logotype</IonTitle>
  </IonToolbar>
</IonHeader>

9. Adjust the positioning of the buttons

After the IonTitle component, include another IonButtons component and set the slot to end. This positions the button at the end of the toolbar.

<IonHeader>
  <IonToolbar>
    <IonButtons slot='start'>
      <IonBackButton defaultHref='#' text=''></IonBackButton>
    </IonButtons>
    <IonTitle>Logotype</IonTitle>
    <IonButtons slot='end'>
    </IonButtons>
  </IonToolbar>
</IonHeader>

10. Add the menu button

Within the IonButtons component, incorporate the IonMenuButton component and set the autoHide property to {false}, ensuring the menu button remains visible even when the corresponding menu is inactive.

<IonHeader>
  <IonToolbar>
    <IonButtons slot='start'>
      <IonBackButton defaultHref='#' text=''></IonBackButton>
    </IonButtons>
    <IonTitle>Logotype</IonTitle>
    <IonButtons slot='end'>
      <IonMenuButton autoHide={false}></IonMenuButton>
    </IonButtons>
  </IonToolbar>
</IonHeader>

11. Style your content

Following the IonHeader component, add the IonContent component and apply the ion-padding class to style the content within.

<IonHeader>
  ...
</IonHeader>
<IonContent className='ion-padding'>
</IonContent>

12. Add a link to the support page

Inside the IonContent component, place the IonRouterLink component with the text 'Support' to add a link to the support page.

<IonContent className='ion-padding'>
  <IonRouterLink href='#'>Support</IonRouterLink>
</IonContent>

13. Put h1 with the text of your first FAQ

Add the IonText component and include an h1 element with the text 'Frequently asked questions'.

<IonContent>
  <IonRouterLink href='#'>Support</IonRouterLink>
  <IonText><h1>Frequently asked questions</h1></IonText>
</IonContent>

14. Style the text color inside

Add another IonText component with the property color='medium' to style the text color inside. Within this component place <p><\p> with the text 'Everything you need to know about the product and billing. Can't find the answer you're looking for? Please chat to our friendly team.'

<IonContent>
  <IonRouterLink href='#'>Support</IonRouterLink>
  <IonText><h1>Frequently asked questions</h1></IonText>
  <IonText color='medium'>
    <p>
      Everything you need to know about the product and billing. Can't find the answer you're looking for? Please chat to our friendly team.
    </p>
  </IonText>
</IonContent>

15. Create a container for your FAQs

Add the IonAccordionGroup as a container to organize FAQs, with multiple accordion instances within.

<IonContent>
  ...
    <IonAccordionGroup></IonAccordionGroup>
</IonContent>

16. Create collapsible sections

Inside the IonAccordionGroup component, place the IonAccordion component to create collapsible sections. Set the value property to faq1 on IonAccordion to control which accordion is open within the IonAccordionGroup.

<IonContent>
  ...
  <IonAccordionGroup>
    <IonAccordion value='faq1'>
    </IonAccordion>
  </IonAccordionGroup>
</IonContent>

17. Add functionality and style to accordion

Inside the IonAccordion component, place the IonItem component with properties slot='header' and color='light'. This will enable us to use the IonItem as the toggle for expanding or collapsing the accordion, and to style the text within this component.

<IonContent>
  ...
  <IonAccordionGroup>
    <IonAccordion value='faq1'>
      <IonItem slot='header' color='light'>
      </IonItem>
    </IonAccordion>
  </IonAccordionGroup>
</IonContent>

18. Add the text

Within the IonItem component, place the IonLabel component with the text 'Is there a free trial available?'.

<IonContent>
  ...
  <IonAccordionGroup>
    <IonAccordion value='faq1'>
      <IonItem slot='header' color='light'>
        <IonLabel>Is there a free trial available?</IonLabel>
      </IonItem>
    </IonAccordion>
  </IonAccordionGroup>
</IonContent>

19. Place another tag withthe text

After the IonItem component add the IonText component with properties slot='content' and color='medium'. This will enable us to use the IonText as the part of the accordion that is revealed or hidden depending on the state of the accordion, and to style the text within this component. Inside the IonText place tag <p></p> with the text 'Yes, you can try us for free for 30 days. If you want, we'll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.'

<IonContent>
  ...
  <IonAccordionGroup>
    <IonAccordion value='faq1'>
      <IonItem slot='header' color='light'>
        <IonLabel>Is there a free trial available?</IonLabel>
      </IonItem>
      <IonText slot='content' color='medium'>
        <p>
          Yes, you can try us for free for 30 days. If you want, we'll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
        </p>
      </IonText>
    </IonAccordion>
  </IonAccordionGroup>
</IonContent>

20. Repeat steps 16 to 20 to add another FAQ item.

Set the value property for the IonAccordion as faq2 and the text inside the IonLabel as 'Can I change my plan later?'.

21. Repeat steps 16 to 20 to add another FAQ item.

Set the value property for the IonAccordion as faq3 and the text inside the IonLabel as 'What is your cancellation policy?'.

22. Repeat steps 16 to 20 to add another FAQ item.

Set the value property for the IonAccordion as faq4 and the text inside the IonLabel as 'Can other info be added to an invoice?'.

23. Repeat steps 16 to 20 to add another FAQ item.

Set the value property for the IonAccordion as faq5 and the text inside the IonLabel as 'How does billing work?'.

24. Repeat steps 16 to 20 to add another FAQ item.

Set the value property for the IonAccordion as faq6 and the text inside the IonLabel as 'How do I change my account email?'.

Thank you for joining us on this exciting journey thus far. Stay tuned for more guides in our comprehensive series, where we'll not only delve into various aspects of mobile app development but also showcase how the Ionic Kit can be your game-changer.

Are you prepared to elevate your Ionic experience? Explore the advantages of incorporating the Ionic Design Kit for intuitive designs and seamless development. May your coding journey be marked by continual innovation and triumphant achievements!

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